If the credential is a hard token, it likely needs to be replaced. code number automatically changes every 30 second.can only be used once within a 30. This will generate a new credential ID - contact your organization helpdesk to assign the new credential ID to your account. If the tests continue to fail, uninstall\reinstall the app. The VIP Authentication Service credential secret is known both to the device and Symantec. You may need to repeat this step 2-3 times. The VIP Authentication Service credential ID is a string of numbers and letters up to 12 characters which identifies the VIP Authentication Service credential itself. If it fails, wait for a new security code to generate and try again.If the credential is working properly a success message will appear. Enter the security code from your device.Enter the Credential ID in the provided field.Getting Started with VIP Access for Mobile. Click on Test to the right of the phone image. Heres why: If the VIP Access app on your iPhone is launched for the first time on at 12:00:00 PM, the very first VIP security. you may be prompted to enter numbers shown on your Sign In screen into the push notification. The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new. Click on Test to the right of the phone image. VIP Access for Mobile can use a VIP Access Push notification instead of security codes to authenticate you to.Verify the time zone and system time on the device are correct.Test the security code using the steps below.įor VIP Access for Mobile and VIP hard tokens, follow these steps:.Click on the icon in the top-left of the application window and select Settings.Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail. Set the time zone and system time on your device to the correct values. Never use the same security code more than once. Important: VIP Security codes are one-time use only. PUSH is recommended whenever using a mobile token.Ī time re-sync between your app and the VIP services can be done directly from the VIP Access Desktop app using the steps below.
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